When you build a new app, upload it, then publish it here. Staff see an "Update available" banner in the app and tap Update. On Android it installs over the old version and they stay signed in.
Recent changes
Call routing
Office hours and call settings
Phone numbers
Choose who rings when each number is called. "After hours" applies outside business hours (Mon–Fri 10 am–6 pm unless changed for a company).
Number
Name
Company
During business hours
After hours
Ring groups
A ring group is a list of people. "One at a time" rings each person in order for their ring time; "All at once" rings everyone together. Anyone already on a call, set to Busy, or signed out is skipped automatically, and the call moves straight to the next person.
Text templates
Company templates are shared with everyone in the company. Staff can also make their own templates and star favourites in the app. Merge fields: {{first_name}}{{full_name}}{{firm_name}}{{firm_phone}}{{consult_fee}}{{booking_link}}{{signup_link}}{{matter_ref}}
Template
Category
Message
Actions
Companies
Each company has its own people, phone numbers, ring groups, text templates and Zoho CRM. "Can see" controls which people a company's members can see, call and transfer to. Call logs and recordings stay private to the people on the call and their own company's administrators.
Twilio phone numbers
Numbers on your Twilio account. Giving a number to a company points its calls and texts at this system and routes them to that company's people. Buy new numbers in the Twilio console first.